Dial the access number which you received in the confirmation text message, followed by your full, international destination number. Please wait to be connected or press #.

Calling our access number will be charged at your network’s standard rate to a landline or may be used as part of your monthly inclusive minutes. We advise you check this with your network provider.

Dialling # after the international number notifies our system that you have finished dialling, and will increase the speed of connection. If you forget to press # you will still be connected. Do not press the green button (or call button) after dialling your international number, as this will disconnect you from our service and may result in your international call being made directly via your network provider.

No, our cheap international call prices may vary during the day time or evening and weekends. Please check the rates for your destination.

There are no daily charges or connection fees. Credit expires 90 days from your last top-up.

If you have been charged the full international rate and international calls appear on your telephone bill, it means that your calls are being routed directly via your mobile operator and not via us. When using our service, only our access number should appear on your bill. Therefore, this charge may occur if you have pressed the green button (or dial button) again after entering your international number. If you press the green (or dial) button twice (i.e. once after our access number and again after the international number), your mobile will disconnect you from your initial call to our 0344 access number and connect you directly abroad via your mobile network. To prevent being charged if this occurs, you should bar international calling on your mobile.

Our automatic top-up is a feature that allows you to top-up your account credit automatically when your credit runs low. You will hear a warning message before the automatic top-up takes place. You can either hang up and top-up your account manually or continue talking on the phone. If you choose to stay on the line when your credit is low, your mobile network will be automatically charged with the initial amount you have topped-up. Your account with us will then be credited and you will receive a text message confirming that your mobile has been charged.

No. The confirmation message is proof that you have been charged. If you have not received this message, it means we were unable to charge you. This could mean that you do not have sufficient credit on your mobile or there are network delays. If you have any questions, please call our Helpline.

If you have sent a text, please check that you sent the correct keyword to the correct number. You should also ensure that your mobile phone SMS inbox has not exceeded its limit. If you are a Pay As you Go user, you need to have a minimum of £5.20 on your account. If all your attempts have failed, you should contact your mobile network operator, as your phone may be blocked from sending Premium Rate SMS. If you have any questions please call our Helpline anytime.

If you send a text message with the keyword STOP to 80077 or 67400, you will not be able to automatically top-up your account or receive any of our updates/messages regarding cheap international calls. To gain access to our automatic top-up services and to receive updates from us again, text YES to 80077 for £5.00 or 67400 for £10.00 top-up.

You can re-activate your automatic top-up by texting YES to 80077 for £5.00 or 67400 for £10.00 calling credit. You can cancel automatic top-up later on by texting STOP to 80077 or 67400.

No, all you need to do is top-up with credit. For your convenience we offer several top-up methods: you can do it directly from your mobile by sending an SMS or online via PayPal. Please check the detailed Top-up instructions. Once the Top-up is completed, we will notify you with a confirmation text message. The SMS will also include instructions on how to make a call.